Urbandale Parks and Recreation
Hours:Monday through Friday8:00 am - 5:00 pm
Program Activity Refund PolicyTo be eligible for a program / activity refund, you must cancel at least 7 days before the first class meeting (14 days prior for pool rentals). After that, no refunds will be given unless the program or class is cancelled or the participant is unable to participate because of unforeseen medical reasons. For any changes in swim lessons or pool programs, there will be a $5.00 administrative fee.
Open Shelter Cancellations/ChangesOpen Shelters are outdoor facilities with a roof only. Refunds will be NOT be issued due to weather (rain, temperature, wind, etc.). If cancellations / changes are necessary for open shelter rentals, Lessee must cancel/change at least 14 days before the rental date, or the rental fee will NOT be refunded. (Damage deposit will be refunded.) Please call the Park and Recreation office for more information.